How To: Unlink/Link MobileConnect in WP2

Unlink/Link MobileConnect in WP2

WP2 requires a user to authenticate using MobileConnect every 14 days. If a user does not sign into the WP2 application on their mobile device in the 14-day window, the application will prompt them to re-enter their MobileConnect pin again.

The below steps will outline steps for the user to get re-connected if unable to login to WP2. 

Step 1: 

From the sign-in screen click on the "Settings" icon in the top-right hand corner.

Step 2:

Check to make sure your Linked Status is "Unlinked". If Status is set to "Linked", you should be able to follow normal login process to get into the application. 

Once confirmed, go back to the main screen, input your Access Code and select "Connect".

Step 3:

After selecting 'Connect' you will be prompted with a "Continue With" screen, select "MobileConnect App".

Once selected, you will be prompted with a message to re-register with MobileConnect, select "Continue" from the pop-up screen. 

After selecting "Continue", you will be prompted to input your 8-digit MobileConnect passcode. This is the same passcode that you created when you originally set-up your account. 

Once inputted, a screen will pop-up to ask you to continue to login, select "Login" and then input the same 8-digit MobileConnect passcode one more time. 

Screen to input your MobileConnect pin the second time.

After inputting, the app will say "Authenticating", please wait for the app to authenticate and once completed you will be logged back in.

Helpful Tips:  You will not need to select 'Tap to Scan' in order to relink. The screen may populate as you reregister, but you will not need to scan anything. If the screen gets stuck on that page, close the app and retry the process with the above steps.